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User defined fields(UDF) maintained at customer level using STDCIF is not fetched correctly in the origination system during application processing (Doc ID 2711777.1)

Last updated on SEPTEMBER 20, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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We are facing issue, while processing the application through Loan Origination System (LOS). when we captured the details at the CIF level and update the UDF as per customer information like religion and residence type, it will save the record.but when we use the same CIF for processing the application and click on the default button to fetch the CIF details, it will fetch the default record which is maintained at the UDF level for these specific UDF's and we have to update the record again to process the application.


EXPECTED BEHAVIOR
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User defined values (UDF) values maintained in customer level should be fetched in origination/Workflow during application Processing

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer Maintenance using STDCIF, the UDF values are inputted and Record is successfully saved and authorized.
2. Workflow/Origination go to Customer details enter Customer id and Click on default, UDF details will be fetched, details are not fetched properly as maintained in Customer level.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot View the UDF maintained at customer level

Cause

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In this Document
Symptoms
Cause
Solution
References


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