Missing Values in "My Profile" Screen
(Doc ID 2712621.1)
Last updated on JANUARY 28, 2021
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Profile screen not displaying all below values
1- National Id
2- Passport
3- Communication Address
4- Contact Number(Mobile)
EXPECTED BEHAVIOR
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Profile screen should fetch and display all respective values.
1- National Id
2- Passport
3- Communication Address
4- Contact Number(Mobile)
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX
2. Go TO Account Settings > My Preference > My Profile
3. See the displayed values
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see all the desired values on profile
Changes
No Changes in the Environment, product , account and hardware that trigger the problem
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |