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Applicant EMAIL id is not displaying in account summary, customer details and Collection summary tab (Doc ID 2713172.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Applicant EMAIL id is not displaying in account summary, customer details and Collection summary tab

EXPECTED BEHAVIOR
-----------------------
Applicant EMAIL id should display in account summary, customer details and Collection summary tab

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an application having multiple applicant with EMAIL ID
2. Search  the Application
3. Go to customer services > Summary screen
4. Check the Applicant EMAIL id is displayed for all applicant.
5. Go to customer services > Customer details tab.
6. Check EMAIL is displaying for all applicant.
7. Go to collection > Summary tab
8. Check the Applicant EMAIL id is displaying for all applicant.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users email address updated wrongly in summary tab under customer service.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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