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On Refresh Of Screen Forgot Password | Forgot Username Is Not Navigating To The Home Screen. (Doc ID 2713205.1)

Last updated on JULY 26, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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1. Forgot username / Forgot Password screen click on the bank's logo - the same page appears
2. Forgot username / Forgot Password screen enter the random values and on OTP page - resend OTP - OTP section disappears
3. On pressing F5 at Login - Forgot Username / Forgot Password the error page 404 is displayed


EXPECTED BEHAVIOR
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1.On click of bank logo on Forgot username screen it should redirect to login page
2. When click on resend OTP- on OTP screen the OTP section disappears , On forgot username / forgot password flow .
3. On key press F5 on login page - Forgot Username / Forgot Password the page should get refresh .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the application URL
2. Perform the test cases on the login page for forgot username/ forgot password
3. Check for application functionality



Cause

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In this Document
Symptoms
Cause
Solution
References


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