"System Cannot Process The Request" Error Occurred For Inactive/Closed Td Account Details
(Doc ID 2714341.1)
Last updated on SEPTEMBER 28, 2020
Applies to:
Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]Information in this document applies to any platform.
Symptoms
When trying to view term deposit account details of the inactive /closed td accounts, the below error encountered.
ERROR
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System cannot process the request currently, please try later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into OBDx
2. Dashboard --> Accounts widget --> choose inactive/closed td account
3. Click on deposit details
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users unable to see TD Account details for inactive TD
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |