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"Please Enter Valid Date Range" Message Prompts In Mailbox Transaction (Doc ID 2714898.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

"Please enter valid date range." in mail box transaction, when the date range is selected to view the mails.

ERROR
-----------------------
"Please enter valid date range." message is displayed

[xxx.com.ofss.digx.app.collaboration.service.mailbox.message.mail.Mail] [tid: [ACTIVE].ExecuteThread: '39' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xxxxxxxxx] [ecid: 0000CjjQ^AqFw00Fzzw0w00005lJ000LWD,0:1] [APP: obdx.app.rest.idm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [< 16-5875-8951-9341-5205 >] FatalException has occurred while getting response object of inside the read method of com.ofss.digx.app.collaboration.service.mailbox.message.mail.Mail. Exception details are com.ofss.digx.infra.exceptions.Exception: Please enter valid date range.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the user
2. Toggle menu > Mail Box > Select date range
3. Click on Go Button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see mail of desire duration.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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