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"ORA-00060: Deadlock Detected While Waiting For Resource" OTP Messages Are Not Getting Delivered For Login Authentication (Doc ID 2714973.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 to 19.1.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

'System cannot process the request currently. Please try again later' Error occurred and OTP Messages are not getting delivered for Login authentication.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Intermittent issue when huge customers are logged in.

Cause

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In this Document
Symptoms
Cause
Solution
References


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