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Mandate Status Is Not Updated as per the Transaction Processed (Doc ID 2716095.1)

Last updated on JUNE 22, 2021

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Transaction are processed but the mandate Status remains in Active status

EXPECTED BEHAVIOR
-----------------------
Mandate status should be updated accordingly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process a One off Mandate/Recurring Mandate
2. Post transaction are processed
3. Notice that the Mandate status is Active.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Mandate status is not correctly updated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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