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No OTP is Received On Click Of Resend OTP During Self User Registration (Doc ID 2716934.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
On clicking resend OTP during self registration, the same is not received.

EXPECTED BEHAVIOR
-----------------------
Customer must receive OTP when they click on resend OTP during self registration


STEPS
-----------------------

1. launch the OBDX Home Page and click on Self Registration
2. Complete the steps and on OTP page, click on Resend OTP if first OTP is not received.
3. No OTP is generated in second attempt.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot self register into NetBanking Application.

Changes

No change in the product / account or hardware causes this Issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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