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Email Alerts Are Not Getting Delivered Due to Following Errors in FCDB Logs- "Unknown SMTP host" | "Unable to open connection to smtp server". (Doc ID 2716947.1)

Last updated on OCTOBER 05, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
Email alerts are not getting delivered to the end users for transactions like Funds transfer, Reset Password etc.

 

Exceptions recorded in FCDB Error logs:
-------------------------------------------

javax.mail.MessagingException: Unknown SMTP host: <HOST NAME>;
 nested exception is:
java.net.UnknownHostException: <HOST NAME>
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1389)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)
at javax.mail.Service.connect(Service.java:288)
at com.iflex.fcat.infra.JFMailer.createSession(JFMailer.java:434)
at com.iflex.fcat.infra.JFMailer.<init>(JFMailer.java:296)
at com.iflex.fcat.infra.JFMailer.getInstance(JFMailer.java:239)
at com.iflex.fcat.xjava.alerts.EmailAlertNotifier.<init>(EmailAlertNotifier.java:49)

com.iflex.fcat.infra.JFException: Unable to open connection to smtp server Unknown SMTP host: <HOST NAME>
at com.iflex.fcat.infra.JFMailer.createSession(JFMailer.java:442)
at com.iflex.fcat.infra.JFMailer.getMailContent(JFMailer.java:911)
at com.iflex.fcat.infra.JFMailer.sendMail(JFMailer.java:725)
at com.iflex.fcat.infra.JFMailer.sendMail(JFMailer.java:1003)
at com.iflex.fcat.xjava.alerts.EmailAlertNotifier.processRequest(EmailAlertNotifier.java:125)
at com.iflex.fcat.xjava.alerts.AlertNotifier.doNotification(AlertNotifier.java:93)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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