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TD Account Statement In MT940 Format File Downloaded Is 0 KB (Doc ID 2717075.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms


In the Term Deposit functionality for the Retail user when the TD account statement is downloaded in MT940 format the file is downloaded as 0 KB with blank contents.
 
ERROR
-----------------------
1) Logs shows the error as CSV generation failed
2)Blank file gets downloaded.


STEPS
-----------------------
The issue can be reproduced with the below steps:

1)Login to Retail user
2)Go to Toggle menu > Accounts > Term Deposits > View Statement
3)Select Account and click on Proceed
4)Select the View options
5)Verify the TD statement details
6)Click on Download and select MT940 format verify the details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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