Forgot Username Functionality Not Working for Corporate User
(Doc ID 2717086.1)
Last updated on FEBRUARY 11, 2021
Applies to:
Oracle Banking Digital Experience - Version 20.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to click on 'forgot username' on the login page
the following error occurs.
ERROR
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The system cannot process the request currently. Please try later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Reach to OBDX Login page
2. Click "Forgot Username"
3. Input "Email-Id" & "DOB" of corporate User and Submit
4. Error receives "System cannot process the request currently. Please try later."
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |