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Smtp Host Configuration Of Admin System Configuration Throws Host Unreachable Error On Click Of Send Test Mail (Doc ID 2717122.1)

Last updated on OCTOBER 11, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

User getting 'Host unreachable' error and unable to get test email on recipients email address. Unable to get retail user password in email due to above issue.

Expected - Recipient should get test email after clicked on "Send Test Email" in SMTP Host Configuration screen.


ERROR
-----------------------
"Host unreachable"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import SSL certificate into DemoIdentity.jks
2. Login as superadmin user
3. Goto system configuration
4. Goto SMTP Section.
5. Provide SMTP Host details, sender email id/password and recipient email address.
6. click on Send Test Email

Cause

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In this Document
Symptoms
Cause
Solution
References


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