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Online Help Not Launched In Mobile Banking Apps (Doc ID 2718622.1)

Last updated on OCTOBER 09, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms



When attempting to launch online help on obdx mobile app
the following error occurs.

ERROR
-----------------------
Blank page is displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install obdx mobile app.
2. Click on online help.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to launch online help.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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