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Double Debit In Payment Transactions / Fund Transfers Due to Same Checker / Authorizer Authorizing the Transaction Twice. (Doc ID 2718642.1)

Last updated on OCTOBER 09, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.1 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------
Double Debits / Double Posting of Transactions Observed due to Authorizers getting the same transaction in Pending List of Transactions Twice.

This happens due to delayed response after the first attempt.
 
EXPECTED BEHAVIOR
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Double Authorization for the same transaction should not be allowed due to internal delays caused by the Application.

STEPS
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1. Login into FCDB Application as a Maker
2. Initiate the fund transfer transaction
3. Login with the checker and authorize the transaction. No Response Received
4. Re-login with same checker and check for the transaction in "Transactions to Authorize". The same Transaction is available and Checker is able to Authorize Again.

5. This creates two different transactions and both are sent to Core Banking for further Processing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, checker users can authorize the same transaction again and amount gets debited twice.

Changes

No changes done to environment / Account or Hardware causes this Issue. This is an Intermittent Issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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