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Card Transactions : Reversal Transactions Fail With Error SW-PRT-05 , SW-DUP-02 (Doc ID 2719435.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.2 version, Production Support-CET

Debit card transactions fail with the following error 

ERROR
-----------------------

SW-PRT-05 : Parent Not Present for non-advise reversal with Primary Key $1
SW-DUP-02 : Duplicate Check Failed with Primary Key $1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do a debit transaction using a debit card
2. try to do reversal of the transaction after the block expiry days


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reverse the transaction.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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