My Oracle Support Banner

Test Mail For SMTP With TLS Enabled Throws Error (Doc ID 2720245.1)

Last updated on OCTOBER 21, 2020

Applies to:

Oracle Banking Digital Experience - Version and later
Information in this document applies to any platform.


Test mail for SMTP is not working for Admin user with "host unreachable" error coming.

Exception occurred in validateSmtpServerConnectivity method of class:''
javax.mail.MessagingException: Could not connect to SMTP host:, port: 25;

The issue can be reproduced at will with the following steps:
1. Login into OBDX as an Admin user.
2. Go to System Configurations and click on SMTP.
3. Input all SMTP details and click on "send test mail".


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.