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Mail Sent By User Is Not Received By Admin (Doc ID 2720595.1)

Last updated on OCTOBER 22, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Mail sent by users are not received by admin.

EXPECTED BEHAVIOR
-----------------------
Mail sent by users should be received by admin.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to obdx application as Retail/Corporate User.
2. Navigate to Mailbox > Mails > Compose mail.
3. Compose a mail and send.
4. Login to Admin user and navigate to Mailbox > Mails > Inbox
5. Mail sent by user not received by admin user.

Cause

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In this Document
Symptoms
Cause
Solution
References


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