Error "Invalid Username and/or Password" While Login & Error "The length of the password must be within the allowed range" While Doing Forgot Password After Incorrect AES Configuration / Invalid Keypair Generation (Doc ID 2723816.1)

Last updated on NOVEMBER 02, 2020

Applies to:

Symptoms

When attempting to save username and password in SMTP configuration ,
the following error occurs.


Error while saving SMTP Configurations in System Configuration in Admin :- Can't find resource for bundle com.ofss.digx.infra.resource.ErrorMessageResourceBundle, key DIGX_CY_0001

After following steps to configure AES Key and Generating Public Private Key Pair from Admin Module, none of the users are able to login and even use Forgot Password.

Error while Login :- Invalid Username / Password

Error while using Forgot password :- The length of the password must be within the allowed range.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to OBDX Application as admin user.
2. Click on toggle menu and navigate to system configuration, click on SMTP.
3. Enter recipient email id,recipient username and password.
4. Click on save, Error "Can't find resource for bundle com.ofss.digx.infra.resource.ErrorMessageResourceBundle, key DIGX_CY_0001" is seen.

5.After following steps to configure AES Key and Generating Public Private Key Pair from Admin Module, none of the users are able to login and even use Forgot Password.

Error while Login :- Invalid Username / Password

Error while using Forgot password :- The length of the password must be within the allowed range.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Admin Users Cannot Save the SMTP Credentials / Login / Use Forgot Password

Changes

No changes done to the environment / Product / Hardware causes this Issue.

Cause

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