Retail User Not In Locked State Even If Wrong Credentials Are Submitted Multiple Times (Doc ID 2723979.1)

Last updated on JANUARY 18, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Retail user is not getting locked if the wrong credential is submitted multiple times. As in application lock counter is maintained to be 5 user must be locked after 5 invalid attempts.
But LOCK_COUNTER and LOCK_STATUS of user table are not getting updated either.


EXPECTED BEHAVIOR
-----------------------
User must be locked, if wrong credentials are put more than 5 times.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to login Portal.
2. Enter wrong Retail user username and password credentials.
3. Click on Submit.
4. Try wrong credentials for more than 5 time.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.