Websocket "ERR_CONNECTION_TIMED_OUT" error displayed while launching OBDX application. (Doc ID 2724256.1)

Last updated on OCTOBER 29, 2020

Applies to:

Symptoms

While launching the application it is throwing error as below

ERROR
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web-sdk.js:5 WebSocket connection to 'wss://idcs-oda-d501204fbc4d496dac7b74d15a590dce-t0.data.digitalassistant.oci.oc-test.com/chat/v1/chats/sockets/websdk?channelId=18ee2907-027f-4f76-b1b1-c1a59ace180d&userId=user20042308' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT


STEPS
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The issue can be reproduced at will with the following steps:
1.Lauch the application


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user cannot login to application.

Changes

No changes in the environment, product, account or hardware triggers this problem. 

Cause

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