My Oracle Support Banner

Websocket "ERR_CONNECTION_TIMED_OUT" error displayed while launching OBDX application. (Doc ID 2724256.1)

Last updated on OCTOBER 29, 2020

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While launching the application it is throwing error as below

ERROR
-----------------------
web-sdk.js:5 WebSocket connection to 'wss://idcs-oda-d501204fbc4d496dac7b74d15a590dce-t0.data.digitalassistant.oci.oc-test.com/chat/v1/chats/sockets/websdk?channelId=18ee2907-027f-4f76-b1b1-c1a59ace180d&userId=user20042308' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Lauch the application


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot login to application.

Changes

No changes in the environment, product, account or hardware triggers this problem. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.