My Oracle Support Banner

In OBDX Login Verification Screen, Enter Key Doesn't Submit the OTP, But Reloads The Page (Doc ID 2727564.1)

Last updated on NOVEMBER 12, 2020

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

User faced an issue while trying to input the OTP as a retail or corporate user.
Enter button doesn't work in the pop up Verification screen.
After pressing Enter key the screen reload and another verification code is received.
So in order to login successfully they need to press the submit button.


EXPECTED BEHAVIOR
-----------------------
Enter button should work in the pop up Verification screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter credentials and login with retail/corporate user
2. After receiving the verification code , type the verification code and press enter.
3. After pressing enter user receive another verification code
3. In order to login successfully user has to press the submit button.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.