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PC - TXNS FAILED DUE TO UNAVAILABLE BALANCE - PROPER ERROR IS NOT DISPLAYED TO CUSTOMER (Doc ID 2730059.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.3 and later
Information in this document applies to any platform.

Symptoms

Missing error decription for txns failed due to unavailable balance

In case of txns initiated with << amounts > avlb balance >> of ordering account, then during authorization customer is not receiving anymore the message related to its unavailable balance nor after if txns are queried in List of payments.

In LIST OF PAYMENTS, these txns are wrongly marked with error FAILED TO HOST instead of having proper error due to which txns were refused by the bank.

User noticed that this wrong behavior is related to any txns that reach in FCUBS, PC module:
-RON payment
-Budget payment
-SEPA payment
-External bill payment

Please identify the root cause of missing proper error code that should display to customer the real reason of rejected txns."

Error - Failed at Host

Simulation Steps :
The issue can be reproduced at will with the following steps:
1. Perform a transaction with the case where amounts > available balance
2. Transaction is failed with error as Failed at Host.
3. It is not showing the proper error to customer that, transaction is failed due to Un-availablity of balance amount.

Cause

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In this Document
Symptoms
Cause
Solution


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