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Payment Reversal For Paid Off Accounts (Doc ID 2730091.1)

Last updated on NOVEMBER 21, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.8.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Payment reversal for paid off accounts

Whenever there is a payment reversal for a paid off account from paymentus (IVR) system reverses the paid off status and marks the account as ACTIVE.

EXPECTED BEHAVIOR
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System should not allow reversal of payment for paid off account, if the parameter is set as NO for Reverse Payment (PAYMENT_REV) for paid off account in Transaction code maintenance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create or consider an existing account which is paid off with the payment.
2. Set as NO for Reverse Payment (PAYMENT_REV) for paid off account in Transaction code maintenance.
3. Check the payment reversal scenario for the paid off account whether System allowing reversal of payment for paid off account, if the parameter is set as NO.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have system reversal of payment for paid off account even the parameter payment reversal is set as NO.

Cause

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In this Document
Symptoms
Cause
Solution


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