Balance not getting updated to Zero 0 when payoff payment is made (Doc ID 2730488.1)

Last updated on NOVEMBER 28, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Balance not getting updated to zero 0 when the payoff payment is made.

EXPECTED BEHAVIOR
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When customer pays the payoff amount, system should check and update all the balances and final balance should be zero 0.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an loan account and verify the payoff quote amount.
2. Post a payment which is equal to the payoff quote amount.
3. Verify the balance after successfully posting the transaction
4. Post early termination fee transaction on account.

BUSINESS IMPACT
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The issue has the following business impact:

Due to this issue, Since customer has settled all the dues as per the payoff quote system should not shows any pending balance on customer account. User find it difficult to reconcile the account balance and time consuming.

Changes

Cause

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