Existing Users Unable To Receive Alert For Forgot Username
(Doc ID 2731103.1)
Last updated on JULY 26, 2021
Applies to:
Oracle Banking Digital Experience - Version 18.2.0.0.0 to 18.2.0.0.0 [Release 18]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Below behavior is observed on performing Forgot Username transaction:
1-Forgot Username works for a new userid created after Revoked the older userid.
2-Forgot Username doesn't work for a normal user.
No error is observed on screen but the user does not receive the username via email or SMS alert as expected.
EXPECTED BEHAVIOR:
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For all users including existing users as well as newly created users mapped to a partyid to which old user is revoked, Forgot Username transaction should work fine. The user should receive the username via email or SMS alert as expected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |