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Existing Users Unable To Receive Alert For Forgot Username (Doc ID 2731103.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 to 18.2.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Below behavior is observed on performing Forgot Username transaction: 

1-Forgot Username works for a new userid created after Revoked the older userid.
2-Forgot Username doesn't work for a normal user.
No error is observed on screen but the user does not receive the username via email or SMS  alert as expected.

EXPECTED BEHAVIOR:

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For all users including existing users as well as newly created users  mapped to a partyid to which old user is revoked, Forgot Username transaction should work fine. The user should receive the username via email or SMS alert as expected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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