BK Detail Record Is Not Being Populated When The Associate Open BKRP On An Account (Doc ID 2731560.1)

Last updated on NOVEMBER 26, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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BKRP Detail Record is not being populated when the associate Open BKRP on an account using call activity

EXPECTED BEHAVIOR
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When the bankruptcy condition is placed on an account through call activity, bankruptcy details should get populated

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an account where the applicant has filed a bankruptcy
2. Update the account with bankruptcy details through call activity
3. Check the account for bankruptcy detail

BUSINESS IMPACT
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The issue has the following business impact:

Due to this issue, users cannot validate the account for bankruptcy when the applicant had filed bankruptcy.

Changes

Cause

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