My Oracle Support Banner

For Corporate User, Account Activity Is Not Getting Refresh As Per Account Selection. (Doc ID 2731769.1)

Last updated on NOVEMBER 26, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------
For corporate user, account activity are not getting refreshed for selected account.

EXPECTED BEHAVIOR
--------------------------------
For corporate user, account activity should refreshed for selected account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with corporate user.
2. On dashboard, "Account Summary" widget, select any casa account.
3. Screen will navigate to account details.
4. Account activity will be displayed for selected account.
5. Now change account number from "Select Account" dropdown.
6. Account activity will correctly displayed for selected account.
7. Now change account number from "Select Account" dropdown.
8. Instead of selected account number, account transaction activity are displayed for step 5 account.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
Due to this issue, user is not able to see account activity for selected account.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.