User With Joint Accounts Unable To View Accounts For Account Relationship Type "REF"
(Doc ID 2732255.1)
Last updated on NOVEMBER 27, 2020
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
User with Joint Accounts unable to view Accounts.
ERROR
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Account relationship matrix is not available. please contact system administrator
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX with joint account holder.
2. User1 having joint account is able to view accounts.
3. User2 having joint account is not able to view accounts.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user having joint account is not able to view accounts.
Changes
No changes in the environment, product, account or hardware triggers this problem.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |