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Customer Comments Are Not Visible On Feedback Analytics Screen (Doc ID 2732260.1)

Last updated on DECEMBER 01, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Unable to view customer comments in feedback analytics.
Response contains customer feedback data but not populated on screen.

EXPECTED BEHAVIOR
-----------------------
Customer comments should visible on feedback analytics.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as admin.
2. Click on toggle menu and navigate to Control and Monitoring-->Feedback Analytics
3. Click on individual transactions tab, provide the details and click on submit, customer response data is not shown.
4. Click on general feedback tab, provide details and click on submit, customer response data is not shown.

Cause

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In this Document
Symptoms
Cause
Solution
References


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