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Posting a Refund transaction on the master account for line of accounts. System fails with error message (Doc ID 2732352.1)

Last updated on DECEMBER 01, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Post a Payment. Refund the payment transaction next day from Payment Maintenance Screen. System fails with error message.

ERROR
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Txn dt is not equal to gl date.(SYS-SYS-SYS-TXN001476)

STEPS
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The issue can be reproduced at will with the following steps:
1. Post payment for Master and associated account. Both master and associated accounts a line of credit 
2. Next day, Select the payment posted and post a payment refund(Refund button) from payment Maintenance screen. 
4 .System fails with error message "Txn dt is not equal to gl date "

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users not able to refund the payment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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