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AML- Export To Excel is showing blank after downloading on Alert Suppression screen (Doc ID 2732826.1)

Last updated on DECEMBER 05, 2020

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

In AML, for any alerts, while exporting to excel showing blank on alert suppression screen.

Below error in catalina.out

log4j:ERROR Could not parse file [/opt/apache-apache-tomcat-8.5.35-8.5.35/webapps/mantas/RealTimeFraud/Logger/RTFraud_log4j.xml].
java.io.FileNotFoundException: /opt/apache-apache-tomcat-8.5.35-8.5.35/webapps/mantas/RealTimeFraud/Logger/RTFraud_log4j.xml (No such file or directory)
at java.io.FileInputStream.open0(Native Method)

.

INFO [pool-3-thread-1] org.apache.catalina.loader.WebappClassLoaderBase.checkStateForResourceLoading Illegal access: this web application instance has been stopped already. Could not load [org.apache.logging.log4j.core.util.NameUtil]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.

java.lang.IllegalStateException: Illegal access: this web application instance has been stopped already. Could not load [org.apache.loggi

.

Caught exception class java.lang.NoClassDefFoundError logging exception class java.lang.NoClassDefFoundError
java.lang.NoClassDefFoundError: org/apache/logging/log4j/core/util/NameUtil

.

.

Caused by: java.lang.ClassNotFoundException: Illegal access: this web application instance has been stopped already. Could not load [org.apache.logging.log4j.core.util.NameUtil]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.
at org.apache.catalina.loader.WebappClassLoaderBase.checkStateForClassLoading(WebappClassLoaderBase.java:1319)

Cause

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In this Document
Symptoms
Cause
Solution


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