Bulk Files Stuck in Verified Stage With No Transaction Reference Number
(Doc ID 2733095.1)
Last updated on MAY 12, 2022
Applies to:
Oracle Banking Digital Experience - Version 17.2.0.0.0 to 17.2.0.0.0Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Bulk Files uploaded by Corporate Users is getting stuck at Verified Stage without moving to the Approval stage for Authorization.
EXPECTED BEHAVIOR
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Uploaded files should go through all stages and should be processed
further at Core Banking application.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into OBDX (Oracle Banking Digital Experience) application.
2. Navigate to File Upload.
3. Upload a file and monitor the stages in various tables of Bulk.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, for some users intermittently the file is getting stuck in Verified stage.
Changes
No changes done to environment / hardware / account causes this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |