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Bulk Files Stuck in Verified Stage With No Transaction Reference Number (Doc ID 2733095.1)

Last updated on DECEMBER 01, 2020

Applies to:

Oracle Banking Digital Experience - Version 17.2.0.0.0 to 17.2.0.0.0
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------
Bulk Files uploaded by Corporate Users is getting stuck at Verified Stage without moving to the Approval stage for Authorization.

EXPECTED BEHAVIOR
-----------------------------
Uploaded files should go through all stages and should be processed
further at Core Banking application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX (Oracle Banking Digital Experience) application.
2. Navigate to File Upload.
3. Upload a file and monitor the stages in various tables of Bulk.

BUSINESS IMPACT
-------------------------
The issue has the following business impact:
Due to this issue, for some users intermittently the file is getting stuck in Verified stage.

Changes

No changes done to environment / hardware / account causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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