Payment Service From FB Messenger Chatbot Does Not Work (Doc ID 2736000.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

Payment Service is not working from FB messenger Chatbot


When user tries to initiate the Payment service from chatbot , its giving the error on screen.

ERROR
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Oops I'm encountering a spot of trouble. Please try again later...


STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Log in into ODA/FB messenger Chatbot
Step 2: Type Money Transfer in the Chat text field. It will ask to enter the mobile number
Step 3: enter the mobile number , It will ask to enter the OTP which has been shared over SMS.
Step 4: After entering OTP , it will load Payee List which is been mapped to that user.
Step 5: After selecting the Payee from displayed list, It will ask to enter the amount .
Step 6: After entering the amount , it will load the Debit/Source account list and display on screen.
Step 7: After selecting the debit account , Issue is occurring.

Changes

Cause

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