My Oracle Support Banner

Error When Uploading The Photo For Payee In Iphone (Doc ID 2736678.1)

Last updated on DECEMBER 14, 2020

Applies to:

Oracle Banking Digital Experience - Version to [Release 19]
Information in this document applies to any platform.


When attempting to upload jpg/png photo for payee,
the following error occurs.

The error message display on the top of the application like 'Unsupported file type'.

The issue can be reproduced at will with the following steps:
1. Login into the OBDX application.
2. Go to Payments > Setup > Manage Payees
3. Click on Add New Payee > Bank Account Payee
4. Fill in all details and upload jpg/png photo
5. Click on add


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.