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Users Unable To Get Confirmation Message of Any Transaction And Error - "java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (DIGX_AP_TXN_WFLOW_SNAPSHOT_PK) violated" is Observed in OBDX Logs (Doc ID 2737625.1)

Last updated on DECEMBER 17, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to submit any transaction (Financial or Non Financial) in Auto Authorize / Initiator - Authorizer cases,
the following error occurs.

ERROR
-----------------------
Caused By: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.5.2.v20140319-9ad6abd): org.eclipse.persistence.exceptions.DatabaseException
Caused By: java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (DIGX_AP_TXN_WFLOW_SNAPSHOT_PK) violated
com.ofss.fc.infra.exception.FatalException: Trying to insert a duplicate record
com.ofss.fc.infra.exception.FatalException: Critical data constraints were violated, and process could not be completed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX (Oracle Banking Digital Experience) Application
2. Perform any Financial Transaction
3. Errors as stated above is noted in logs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit their transactions.

Changes

No change to Product / hardware or account causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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