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Case Status In Risk Assessment Page Is Not Updating With Change In Status Of The Case (Doc ID 2737822.1)

Last updated on DECEMBER 21, 2020

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

Case Status in Risk Assessment page is not updating with change in status of the case.

Steps to Simulate:

1. Login to KYC application and promote an assessment to a case as shown in below screenshot.

2. In KYC assessment page, Case will get generate with status 'NW'.

3. Login to ECM application and search for the case and close it.

Expected: KYC assessment should display case close status.

Actual: KYC assessment page still showing case status as 'NW'

 

Changes

Client configured custom ECM workflow.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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