My Oracle Support Banner

On Review Screen, Touchpoint Details Shown Twice For Admin User. (Doc ID 2738237.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------------
While editing admin user from user management screen, touchpoint details are displayed twice on review screen.

EXPECTED BEHAVIOR
--------------------------------
While editing admin user from user management screen, touchpoint details should displayed only once on review screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with Superadmin
2. Navigate to "UserManagement"
3. Search for Administrator user.
4. Click on "Edit" button.
5. Change touch point details.
6. Click on "Save" button
7. On Review screen, touch point details are shown twice.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
Due to this issue, user able to see touchpoint details twice on screen.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.