Corporate Customers are Unable To View Accounts After Merger Of Branches
(Doc ID 2739834.1)
Last updated on OCTOBER 21, 2021
Applies to:
Oracle FLEXCUBE Direct Banking - Version DB 12.0.2 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After the merger of branches the Corporate Customers unable to view accounts
EXPECTED BEHAVIOR
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the Corporate Customers must be able to view their accounts after merging Branches.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to FCDB Corporate Application
2. Go to "Account Summary"
3. User is not able to see their mapped Accounts.
BUSINESS IMPACT
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The issue has the following business impact:
1. Only Corporate Customers are impacted.
Cause
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In this Document
Symptoms |
Cause |
Solution |