My Oracle Support Banner

Corporate Customers are Unable To View Accounts After Merger Of Branches (Doc ID 2739834.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After the merger of branches the Corporate Customers unable to view accounts

EXPECTED BEHAVIOR
-----------------------
the Corporate Customers must be able to view their accounts after merging Branches.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to FCDB Corporate Application
2. Go to "Account Summary"
3. User is not able to see their mapped Accounts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1. Only Corporate Customers are impacted.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.