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Remarks Are Not Visible To Retail User In Track Service Request (Doc ID 2740240.1)

Last updated on JANUARY 02, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Retail user unable to view remark/comments from bank added by admin

EXPECTED BEHAVIOR
-----------------------
Retail user should be able to view remark/comments from bank added by admin

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as admin
2. Go to Request Processing
3. Enter Required field and status field must be selected other than pending
4. Click on search
5. Click on any one request name and requesting process screen appears
6. Click on change status button
7. Select any status from status drop down
8. Add Remark and click on submit
 
a. Log in as retail user for which user service request status been changed
b. Go to track request
c. select Product name for which service request status been changed
d. select category name for which service request status been changed
e. Click on request name for which service request status been changed

Cause

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In this Document
Symptoms
Cause
Solution
References


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