My Oracle Support Banner

Why Does Forgot Username And Forgot Password Show OTP Page Even If The User Provides Incorrect Details? (Doc ID 2742000.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version and later
Information in this document applies to any platform.


Forgot Username and Forgot Password show OTP page on entering incorrect details.

On entering incorrect details for email and birth date in Forgot Username and Forgot Password transactions it displays OTP page instead of proper error.

Expected behaviour : User should be shown proper error message

Why does the application not give proper error message?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.