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Why Does Forgot Username And Forgot Password Show OTP Page Even If The User Provides Incorrect Details? (Doc ID 2742000.1)

Last updated on JULY 15, 2024

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Goal

Forgot Username and Forgot Password show OTP page on entering incorrect details.

On entering incorrect details for email and birth date in Forgot Username and Forgot Password transactions it displays OTP page instead of proper error.

Expected behaviour : User should be shown proper error message

Why does the application not give proper error message?
 

Solution

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In this Document
Goal
Solution


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