Not Able To Link Transactions To PI After Modification Transaction Record (Doc ID 2742761.1)

Last updated on JANUARY 13, 2021

Applies to:

Symptoms

Not able to link transactions to PI after modification transaction record.

Simulation steps:

1- Modify any value in transaction, where conductor id /role are null and acct id is present and  save.
2- Navigate to PI tab and EDIT PI.
3- Modify  transaction linking and save.
4- System will throw unknow system error.

Verification:

---------------------

Filename = UMMServcie.log

See the following error:


We are not able to simulate the issue as at present we do not have internal support environment available for CTR.

But we see below error/exception is logged in the UMMServcie.log.
[UMMLOG] Oct 5,20 11:02:02 : [RDBMSDAOHANDLER]Inside invoking Database Stored
Procedure
[UMMLOG] Oct 5,20 11:02:02 : [RDBMSDAOHANDLER]Stored Procedure query.......{
call pkg_workflow.p_ctr_pi_update(  ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? )}
[UMMLOG] Oct 5,20 11:02:02 : [RDBMSDAOHANDLER]Stored Procedure input
parameters.......{p_ntity_nm=LAMOND, p_gender=C, p_id_issue_state=PA,
p_id_type=5, p_frst_nm=MICHAEL, p_id_issue_cntry=US, p_personId=4160113,
p_pincode=, p_suffix=, p_city=, p_email=, p_user_field=, p_id_desc=,
p_cntry=, p_tin=039461152, p_mdl_nm=J, p_ocuptn=, p_standard_comments=,
p_state=, p_alt_nm=, p_naics=, p_phn_ext=, p_addr=, p_tin_type=1,
userId=D102875, p_is_ntity=N, p_trxn_seq_ids=106389181,106395600,
p_ctrId=673102, p_phn_nb=4019462061, p_trxn_internal_ids=, p_inv_type_cd=23,
p_comments=test, p_dob=01/13/1970, p_id=NONDOCVERIFICATION}
[UMMLOG] Oct 5,20 11:02:05 : [RDBMSDAOHANDLER]SQLException occured while
calling Database Stored Procedure...
ORA-01407: cannot update ("OFSAAFCCM"."KDD_PERSON_ACCT"."PERSON_SEQ_ID") to
NULL
ORA-06512: at "OFSAAFCCM.PKG_WORKFLOW", line 12305
ORA-06512: at line 1

[UMMLOG] Oct 5,20 11:02:05 : [LOGGER]ORA-01407: cannot update
("OFSAAFCCM"."KDD_PERSON_ACCT"."PERSON_SEQ_ID") to NULL
ORA-06512: at "OFSAAFCCM.PKG_WORKFLOW", line 12305
ORA-06512: at line 1

java.sql.SQLException: ORA-01407: cannot update
("OFSAAFCCM"."KDD_PERSON_ACCT"."PERSON_SEQ_ID") to NULL
ORA-06512: at "OFSAAFCCM.PKG_WORKFLOW", line 12305
ORA-06512: at line 1

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:450)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:399)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:1059)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:522)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:257)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:587)
at
oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:220)

at
oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:48)
at
oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.ja
va:938)
at
oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1
150)
at
oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedState
ment.java:4798)
at
oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.jav
a:4901)

Cause

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