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Add New Customer Transaction Can Not Be Added On Two Party Accounts Where The Customer Is Marked De (Doc ID 2743573.1)

Last updated on JANUARY 19, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.4.0.0.0 version, Production Support-SET

Add New Customer Transaction can not be added on two party accounts where the customer is marked De



ERROR
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Error while fetching customer data: 448684640 (SYS-SYS-SYS-TNM-001055)


STEPS
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The issue can be reproduced at will with the following steps:
1. Select any account with primary and secondary applicants.
2. Original PRIM incorrectly marked as Deceased. Customer Details > Relation shows as "PRIMARY – Deceased" & Disabled.now secondray become primary.
3. In Customer Maintenance > Mark secondary as Deceased Customer Maintenance > Appropriate ECOA code on Primary.
4. Try to process the transaction of adding the customer back to the account

  

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer cannot .add New Customer Transaction can not be added on two party accounts where the customer is marked Deceased.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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