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PDF File Download Error In "Uploaded Files Inquiry Menu" (Doc ID 2743773.1)

Last updated on JANUARY 15, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms


PDF file download error in "Uploaded Files Inquiry menu"

On clicking download file for file record screen PDF file is downloaded, while opening pdf does not open with error "We can't open this file- Something went wrong"

Actual Results:
PDF file is downloaded, but when we try to open it we get error message "We can't open this file- Something went wrong"

Expected Results:
PDF file should be successfully downloaded and viewed

ERROR
-----------------------
"We can't open this file- Something went wrong




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into OBDX using Corporate Maker user id
2. Navigate to File Upload menu and select it
3. Select Uploaded files Inquiry menu
4. Select the File Reference Id from the File reference id column
5. Select Download As dropdown and select PDF

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users is not able to view the downloaded PDF file.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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