Primary Customer SSN Value Is Not Displaying On Document Element (Doc ID 2744804.1)

Last updated on JANUARY 19, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Primary Customer SSN value is not displaying on Document Element(AWG Notice to Borrower correspondence). 

EXPECTED BEHAVIOR
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Masked SSN value should be displayed in the in the correspondence document generated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Generate correspondence and check for the SSN value in front end

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send the correspondence to AWG having impact on the customer service

Changes

Cause

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