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Reversal Of Payment Amt Is Creating Incorrect BALANCE AMT In Transactions Screen (Doc ID 2751261.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.8.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Reversal of Payment Amt is creating incorrect BALANCE AMT in Transactions screen on Lease Account.

EXPECTED BEHAVIOR
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System should show the balance amount correctly after an excess payment amount is reversed in the transactions.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create or take an lease account which has the balance amount to be received from the customer
2. Post a payment of EXCESS on the lease account:
3. If this posted payment is REVERSED the BALANCE AMT in the transactions is showing Incorrect. The Excess Payment gets added to the BALANCE AMT + previous balance amount in the transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reverse an excess payment on the lease account for which user posted excess payment and reversed.

Cause

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In this Document
Symptoms
Cause
Solution


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