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How to Make Dormant Accounts Visible For Corporate Customers ? (Doc ID 2752100.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Oracle Banking Digital Experience - Version and later
Information in this document applies to any platform.


Dormant accounts are not visible for Corporate Customers

It is noticed that once an account is on Dormant status, it is not visible anymore in OBDX.
This behavior is only happening for Corporate customers, since retail customer can access Dormant account on "My accounts" widget, by selecting the inactive accounts tab.

Is it possible to have Dormant accounts visible on OBDX also for Corporate customers?


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