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Alert assignment issue: alerts not assigned to the default user (Doc ID 2752861.1)

Last updated on FEBRUARY 21, 2021

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0 version,

ACTUAL BEHAVIOR
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Problem in the assignation of the alerts

After running the alert assignment, all alerts arecnot assigned to the default user.  Therefore not alerts showed in the UI .

Alert assignment log has below log.

2021-02-09 06:02:10,687 [main] DEBUG - AlertAssignment - Message 10200: Assigning default owner
2021-02-09 06:02:10,687 [main] WARN - AlertAssignment - Message 39111: Inactive user
2021-02-09 06:02:10,687 [main] WARN - AlertAssignment - Message 39107: Default owner 10011 is not allowed to own Alert 2547496. Owner must be manually assigned in order to access.
2021-02-09 06:02:10,687 [main] DEBUG - AlertAssignment - Message 10200: Processing new object

Cause

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In this Document
Symptoms
Cause
Solution
References


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