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In User Registration, "System cannot process the request currently" Error Message Appears on Screen in Case of Host Error and in OBDx Log, There Is NullPointerException in ExternalSystemResponseHandler (Doc ID 2753095.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting User Registration and READ_PARTY host response contains host error,
the following error occurs.

ERROR
-----------------------
On Screen:
System cannot process the request currently. Please try later.

On OBDx Log:
Caused by: java.lang.NullPointerException
at com.ofss.digx.extxface.impl.ExternalSystemResponseHandler.checkExternalSystemResponse(ExternalSystemResponseHandler.java:121)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do user registration and make sure corresponding read party call has host error in response.
2. Make sure error is mapped in digx_fw_err_cod_map and DIGX_FW_ERROR_MESSAGES tables.
3. Observe that above mentioned error appears.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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