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E-receipt Button Not Available For Transactions Done On Mobile Application (Doc ID 2754449.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.3 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
 For fund transfer is done using mobile, user is not able to download e-receipt using View Initiated Transactions

EXPECTED BEHAVIOR
-----------------------
 For fund transfer is done using mobile, user should be able to download e-receipt using View Initiated Transactions

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Mobile application
2. Perform Fund Transfer
3. Login to Brower banking and go to Transactions>> View Initiated Transactions
4. Click on type of fund transfer
5. Click on the transaction reference number.
6. Check if E-receipt option is there to download.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download E-receipt from Browser banking for fund transfer through mobile.

Changes

 This is setup and configuration issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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